McCall's

Amazon's pricing are starting to beat the warehouse even with a membership. I went today and just so happens 3 of the items i needed were sold out... this happens often . Staff are simply just employees: not much customer service skills or knowledge about products , in the end the job gets done ? Still my go to for a few items such as gel food colour, clam shells, cake boxs ... always leaving with more than i intended on buying

I was hoping to give this place a visit but unfortunately the amount of reviews here made me reconsider this decision, not to mention, the amount of silly unprofessional excuses in response to every single review by your customers who majority of them are regulars, it just means that your business has reached a point where it just never cares about growing or making new customers or even being at least welcoming to new customers. Adding to that, I just cannot imagine how a small shop like yours stops a customer at the door and ask them if they have a membership and did not make the effort to even show them a sign that this is a requirement. This is NOT the next big Costco and will never be, Costco has proper customer service team that is trained to help and guide new customers which encourages people to go to it before shopping for anything else, and a membership makes it worth it but you unfortunately do not have any of that.

I tried calling and nobody answers. You get an automated msg and that's it. I am now trying to make an order for pick up and it's only giving the shipping only option. I am beyond frustrated especially since I can't get ahold of anyone. I tried the Facebook chat option as well and also got an automated reply and still have yet to speak to someone. I need to order a slab cake box for today! No customer service now aways! Very disappointing

I placed an order online with this company and I only received part of it. I have been emailing them for 3 months trying to get this rectified and they have basically blamed the courier company and refuse to help me despite the fact that they have my money and I have not received my order. NEVER order from this company.

This is a really great warehouse to get baking supplies, never been disappointed in terms of quality of product. I have been a member for 2 years now. However customer service in person is flat out rude. Please train your cashiers to be a bit more polite and not rudely insinuate that customers aren't members as soon as they walk in the door. It's a baker's warehouse, not the Canadian boarder. If you hate your job, DONT WORK THERE. Even the FB messenger person is rude.

I arrived at their location within 5 minutes of closing after getting stuck in traffic, I was unaware you needed a wholesale account to shop there. They were incredibly accommodating and helpful and stayed open an extra few minutes to help me out. Good selection of hard to find baking supplies as well

Every time I come into McCall’s the service is great! Friendly and helpful staff makes for a great experience. Special shout out to Pam who provides a wealth of knowledge and expertise. Thanks McCall’s!!

Great warehouse for all of your baking needs especially when getting service from Tiffany and Yusef. They are so welcoming and have always been so willingly to help find items, answer any questions and provide advice when im in shopping. Always a great experience! Merry Christmas and Happy New Year!

The store has a good range of items, some at competitive prices . Some in house items actually cost a premium which is a little unfortunate.While on line return policies can be unforgiving, the in-store exchange policies are way too strict on non perishables (like containers). Often customers may make careless choices and the stiff policy reminds us never to buy that item from the store again (especially if Amazon has it at half the price amongst many of their vendors).There is no need for an item to be priced for a race to the bottom; but double and no exchange policy is going to turn quite a few away.Also, refrain from replying about expectations, as the mentality instituted on customers will hurt the business more then us.

Can I call this place my home? I can spend hours here! The price is super reasonable and people here and very helpful!Things are organized and categorized.